Returns & Refund Policy

Returns & Refund Policy

At Techcooks Shop we strive to make our customers 100% satisfied with the product they've purchased from us. If you are experiencing any shipping or products issues, and you're feeling frustrated, then please send us an email and our team will assist you right away.

 

1.Returns & Exchanges

We pride ourselves in our product quality with strict quality control checks in place, but to provide you with maximum peace of mind, we offer a comprehensive 30 Day Returns guarantee. Buy with confidence and Enjoy a great Shopping experience.

1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 5 business days after we receive your package. We'll issue the refund to your payment account in advance. Once your refund has been issued, you will receive a confirmation email.

Returnable Items

Items that can be returned/refunded or exchanged within 30 days(Retun shipping time won't affect return requst) of receiving must follow the criteria as below:


1. Faulty items damaged/broken or soiled upon arrival(Please send some photos to us, once we confirm Faulty items, then return Faulty items to us.).
2. Items received in the incorrect size/color(Not as Described or Defective).
3. Unwashed, unworn and unused item(s) that have not met your expectation within 30 days of receiving.
4. Swimsuit can be returned, must be returned with hygienic liner intact. If swimsuit is reversible, both liners must be intact to be accepted for a return. Any swimwear received without the hygienic liner (both for reversible swimwear) will receive no refund or store credit.
5. Clothes must be packed with the original transparent/nontransparent packs which can protect clothes availably.

Non-Returnable Items

We will not accept returns in the following conditions:


1. Items outside the 30 days warranty time-frame.
2. Washed, worn, used or misused items.
3. Custom-made items.Please double check your measurements and color choice before ordering.


Notes: All returns must be authorized by our Team via the Email. Returned item without being authorized will not be accepted.

2. Order Cancellation/Change Order

Please check your order for custom-made costumes carefully before submitting. In the event that a mistake has been made on order that has already been processed, please email us within 24 hours after submitting, the order Cancellations or changes to the order will not be accepted after this time.

 

3. Incorrect Delivery Address

Techcooks ships all orders to the address provided by the customer. Customers are responsible for submitting all required address information. In the event that shipping information was incorrect or incomplete during the checkout process,  Techcooks  will not be responsible for any additional charges to reship or retrieve a package.

If you have any questions, please contact us:techcooks@outlook.com